A retrieval request is a request for a copy of the transaction documentation
A retrieval request from Visa and/or MasterCard is non-financial; however, if not fulfilled properly, could result in chargeback. The issuer would submit a retrieval request to satisfy a consumer's need, or support an available chargeback right. Each retrieval request is identified with a request code explaining why the request was initiated. A retrieval request fulfillment must be received by First Data within 20 calendar days to ensure a timely fulfillment back to the issuer.