What is a Retreival Request?

A retrieval request is a request for a copy of the transaction documentation

Retrieval Request

A retrieval request from Visa and/or MasterCard is non-financial; however, if not fulfilled properly, could result in chargeback. The issuer would submit a retrieval request to satisfy a consumer's need, or support an available chargeback right.  Each retrieval request is identified with a request code explaining why the request was initiated.  A retrieval request fulfillment must be received by First Data within 20 calendar days to ensure a timely fulfillment back to the issuer. 

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