For for password Reset requests, please contact the Help Desk at 1-800-337-1222 opt. 3, opt 4 and provide;
1) X500 ID
2) OCS ID
Please click here for a very helpful demo on the service provided.
Please follow the steps below:
1. Click here to access the login site.
When logging in the first time, a new password must be created. If you do
not choose "Change Password", you will receive a "Password Expired" error
2. Enter in the your account data:
OCS Shell Name: HIPPO123
OCS Password: welcome1
X500 ID: AAAA3396
3. Click on the "Change Password" box.
4. Type in a new password (8 characters only, one number must be included) and confirm it.
5. Click on SUBMIT.
You should be able to access eMerchantView now.
Please see attachment guide for further information.