eMerchantview Overview

 

Product Introduction

 

First Data is proud to introduce eMerchantView®, the Internet-based merchant workstation

 

The eMerchantView product is an innovative tool that provides our clients an opportunity to reduce expenses and increase revenue and profitability.  With the eMerchantView product, clients are able to provide their merchants with an Internet solution that provides them direct access to their credit card processing information.  Information will include the merchant’s history for monetary batches, a cardholder query function, chargeback summary, retrievals summary, and a statement breakout.   

 

Product Description

 

 This section offers a description of the eMerchantView® product in the following areas:

 

·       Highlights/Features

·       Security & System Requirements

·       Online Control System

·       Frequently Asked Questions

 

Highlights /Features

The eMerchantView product is an innovative product that provides merchants direct access to their credit card processing information through a secure Internet connection.  Through this service, merchants will be able to access information that they frequently call your customer service teams to obtain.  Information is available at the merchants fingertips through their personal computer.  The eMerchantView product provides merchants access to:

 

·       Merchant deposits and adjustments (6 months of history)

·       Cardholder account inquiry (6 months of history)

·       Merchant chargebacks (6 months of history)

·       Merchant retrievals (6 months of history)

·       Merchant statements (3 months of history)

 

Merchants can see summary and /or detailed information for all of the above.  The eMerchantView product can be utilized for all deposit types and all front ends – the merchant just needs to ‘settle’ on the  Omaha platform.  Access is available at the client, system, principal, agent, headquarters and merchant account levels.  The eMerchantView product can be accessed at www.emerchantview.comSM

 

Security

In order to maintain a secure environment and protect merchant information, the new method of access to eMerchantView.com is controlled through a secure Internet portal, the First Data Online Control System (OCS) and X500 ID mapping.  The new portal provides a very high level of security by encrypting data with 128-bit SSL (Secure Socket Layer).  You may recognize this security mechanism by the padlock in the lower right-hand corner of your web browser.

  


What does eMerchantView do?

  • eMerchantView was designed with the merchant in mind - the information was chosen with the intent to answer merchant questions, not generate more 
  • Information is updated after nightly cycle and is display only 
  • eMerchantView can be utilized for all deposit types and all front ends – just need to ‘settle’ on Omaha 
  • Provides merchants an Internet based solution to access to their credit card transaction processing information

Features

·       Merchant deposits and adjustments (6 months of history)

·       Cardholder account inquiry (6 months of history)

·       Merchant chargebacks (6 months of history)

·       Merchant retrievals (6 months of history)

·       Merchant statements (3 months of history)   

·       Client Contact

·       Online help

·       Easy to use – drill down screens/point and click

·       24x7 availability  - updated with nightly cycle

·       GUI interface with interactive web pages

 

  Access available at merchant and system, principal and agent levels
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