How do I Refund After Settlement using QwickPAY?

There are a few ways you can perform a REFUND, you can do it from your Virtual Terminal or Apps (QwickPAY and QwicPAY Lite).
Virtual Terminal 
Launch the QwickPAY portal by clicking here
Enter your login credentials. 
Under OTHER TRANSACTIONS select REFUND. 
1. Enter the transaction ID. 
2. Enter the amount for the refund. 
3. Click or tap on SUBMIT to submit the refund.
QwickPAY or QwickPAY-lite 
The easiest way to perform a Refund is to: 
1. Launch the mobile App. 
2. Then press the Menu button in the upper right hand corner of the screen. 
3. Then select History. The most recent transactions are listed first. (Note: You will only see transactions that were performed in the App you are currently in. If you performed the transaction in QwickPAY-lite you will not see the history in QwickPAY and vice versa.) 
4. Next, select the transaction to be Refunded and its details will display. 
5. Tap the Refund button in the upper right hand corner of the screen and it will automatically launch the Trans.Refund screen where it will populate the transaction ID to be refunded. 
6. Enter the original sale amount or adjust by pressing the amount field and launching the keyboard. 
7. When ready, press the Submit button to refund the transaction. Please require the customer to sign the receipt indicating the transaction was Refunded and have an optional receipt sent to them by e-mail.
Another way to perform a Refund is to: 
1. Launch the mobile App. 
2. Choose the Trans.Refund transaction from the transaction options listed in the upper left corner of the screen. 
3. Next, enter the original transaction ID from the transaction you wish to refund. 
(Note: You can enter any QwickPAY transaction ID, it does not matter if you are in QwickPAY and are performing the Refund in QwickPAY-lite). 
4. Enter the amount you wish to refund. 
5. When ready, press the Submit button to refund the transaction. 
If preferred, you can have the customer sign the receipt indicating the transaction was refunded and have an optional receipt sent to them by e-mail.
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