New Scan Procedure

Good Afternoon Merchants,


As part of our changeover to the 403 support desk, merchants will soon see an improvement to the scan process. Rather than results being sent to them in emails coming from JDS manually, they will be sent to  your merchants automatically as soon as their scan is complete. This is true for both failed and passed scans. The merchant will have a "user" account that will allow them to log in and retrieve their results at any time. They will also be able to view past scans, in addition to the most recent scan. 

As part of the user account set up process, a notification will be sent to your scan merchants in the next few days. As individual user accounts are set up for your merchants, they will receive an email with a link to click in order to verify their information to complete the process of setting up their user account. We expect to have all of your current scan customers set up with user accounts by the end of the day, Monday June 10th. Once the merchant activates their user account, they will receive emails automatically whenever a scan begins, as well as when the scan completes. We will set up user accounts as we schedule scans for new scan merchants going forward.

Please do not hesitate to contact us if you have any questions.

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